1 - Warranty period:

Category Warranty period
Phone 24 months

Accessory with electronics

(Ex. Gamepad/Earphones/USB cable)
24 months

Accessory without electronics

(Ex.PET film/Plastic protective case)
7 Days
 

2 - Limited warranty:

This warranty is valid in the French only.

Blackshark provides limited warranty for your mobile phone and original accessories delivered with your mobile phone (hereinafter referred to as “product”).

Warranty

You shall have no coverage or benefits under this warranty in the event that any of the following conditions are applicable:

  1. The warranty period has passed.
  2. The product has been subjected to abnormal use or conditions, improper storage, exposure to moisture or dampness, exposure to excessive temperature, unauthorized modification, unauthorized repair (including but not limited to use of unauthorized spare parts in repairs), abuse, accidents, Acts of God, damage by spillage of food or liquids, improper installation.
  3. You have not notified Blackshark of the defect in the product during the applicable warranty period.
  4. The product has been used with or connected to an accessory (i) not supplied by Blackshark or its affiliates, (ii) not fit for use with the product or (iii) used in a manner not intended by the manufacturer.
  5. The seals of the product’s battery enclosure have been broken or show evidence of tampering or the product’s battery has been used in equipment other than that for which it has been specified usable by Blacks
  6. Any plastic surfaces or any other externally exposed part is scratched or damaged from normal use.
  7. Consumable parts, such as batteries or protective screen, worn over time, except in cases caused by products’ defects.

3 - Check/Repair instruction

Please send email to accueil@ceat-electronique.fr; then we will organize a pick up directly to you. Also, we send an email in order to explain what must to do.

Complaint email:service-fr@blackshark.com